Spectre x360 15 controlling fans manually

[Merzedes]

I'm having the issue in the exact scenario and I also updated the BIOS, checked windows update, HP support etc. Is there any other solution to this issue?

[A4Apollo]

Hey there! @Merzedes, Thanks for stopping by the HP Support Forums!

I understand the cooling fan is not functioning correctly on your PC due to which the laptop is getting overheated.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Do you get any cooling fan error on your PC?

Please share the product number of your PC to assist you better.

Excellent description and a great diagnosis done. It is greatly appreciated.

Try the steps recommended below.

Keeping notebook air vents clear and clean.

Electrical components inside the computer generate heat while the computer is running. This heat can increase to the point where sensitive electronic components are damaged.
When heat builds up, the fan spins faster to remove the excess heat and thus makes more noise. Notebook computers have vents in the bottom and sides to remove heat, allowing air to flow through the case. If the vents become blocked, the fan cannot cool the components properly (and must spin even faster). If there is dust in the vents, use a can of compressed air to blow dust out of the area inside vents. When the computer is turned on, place it on a hard, level surface keeping the vent areas unobstructed. Using your notebook computer on a cloth surface, such as your lap, a bed, or couch cushion, can block the air flow and cause overheating.

Type Setting onto [Cortana] search box, click Update And Security, and select "Check for Updates". Install any available updates and restart your PC if required.

Update the BIOS, graphics and Thermal Framework driver on your PC and check if it helps.

You can update the drivers on your PC using HP support assistant and check if it helps.

Refer this article to know more information about using the HP support assistant. Click Here

Try restoring the BIOS to default and check if it helps.

Turn on your PC keep tapping the F10 key, you will boot into BIOS.

From the main or file menu select restore defaults.

Select F10 to save changes and exit.

Also, try running a system diagnostics on your PC and check if the hardware components on your laptop are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC. Click Here

If the diagnostics test passes it is a problem with the operating system. Try performing a recovery from F11 (System partition) on your PC.

Refer this article to know more information about performing recovery on your PC. Click Here

Refer this article to further troubleshoot cooling fan issues with your PC. Click Here

If the solution provided worked for you, please mark an accepted solution for this post.

Let me know if this works!

I hope you have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[mdklassen]

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@Merzedes wrote:

I'm having the issue in the exact scenario and I also updated the BIOS, checked windows update, HP support etc.

Is there any other solution to this issue?

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What other posting on this forum are you referencing?

Open Windows Task Manager, and switch to the "Performance" tab, to view the percentage-usage of the computer's resources.

Near the bottom of this window, click "Resource Monitor", to be able to "drill-down" to see which processes are consuming the most processing, and which processes are doing the most disk-drive activity.

Tell us what you see.

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Welcome to this forum.

Please click the purple/white "Thumbs Up" icon for every response that is helpful.

Also, please click "Accept As Solution" for the best response.

[Merzedes]

I am referring to this post: https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Spectre-x360-15-controlling-fan...

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@mdklassen wrote:

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@Merzedes wrote:

I'm having the issue in the exact scenario and I also updated the BIOS, checked windows update, HP support etc.

Is there any other solution to this issue?

---

What other posting on this forum are you referencing?

Open Windows Task Manager, and switch to the "Performance" tab, to view the percentage-usage of the computer's resources.

Near the bottom of this window, click "Resource Monitor", to be able to "drill-down" to see which processes are consuming the most processing, and which processes are doing the most disk-drive activity.

Tell us what you see.

-----------
Welcome to this forum.

Please click the purple/white "Thumbs Up" icon for every response that is helpful.

Also, please click "Accept As Solution" for the best response.

---

Hi,

Thank you so much for the reply. This is the post to which I meant to reply to in the first place: https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Spectre-x360-15-controlling-fan...

Under normal conditions, I see this in Resource Monitor:

https://drive.google.com/open?id=1Dz9fRHvp9mJf5yewTf25yLdilOaX0KC_

Any further help would be greatly appreciated. Thank you. 

[mdklassen]

> This is the post to which I meant to reply to in the first place:

https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Spectre-x360-15-controlling-fan...

In that post, an official "HP Support Agent" said that there is no way to manually control the fan speed.

Why are you avoiding a solution involving a cooling-pad?

> Under normal conditions, I see this in Resource Monitor:

 https://drive.google.com/open?id=1Dz9fRHvp9mJf5yewTf25yLdilOaX0KC_

Please click on the column-headings, e.g., "Total Bytes per second" or "CPU", to order the rows, to bring the largest numbers to the first row of each table.  That would help to identify the biggest "consumers" of resources.

[Merzedes]

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@mdklassen

Please click on the column-headings, e.g., "Total Bytes per second" or "CPU", to order the rows, to bring the largest numbers to the first row of each table.  That would help to identify the biggest "consumers" of resources.

Here's what I see now: 

https://drive.google.com/open?id=1YL-iIwES51x3PlYkp78Kl5bS-dY51gbo

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[Merzedes]

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@A4Apollo

 Hi, thank you for your response, here is what I found: 

Did you make any software or hardware changes on your PC?

>>> Nope.     

Do you get any cooling fan error on your PC?

>>>Nope.

Please share the product number of your PC to assist you better.

>>>3MU06UA#ABA 

Excellent description and a great diagnosis done. It is greatly appreciated.

Keeping notebook air vents clear and clean.

>>I just bought it. 

Type Setting onto [Cortana] search box, click Update And Security, and select "Check for Updates". Install any available updates and restart your PC if required.

 >>> Already done. 

Update the BIOS, graphics and Thermal Framework driver on your PC and check if it helps.

 >>> How do I update the Thermal Framework? I manually installed the BIOS from the HP website since HP Suport Assitant didn't automatically do so. 

You can update the drivers on your PC using HP support assistant and check if it helps.

 >>> It only updates some drivers, I had to install the newer BIOS for my laptop and a newer Intel Wireless Adapter Driver manually from the HP and Intel websites respectively.

Try restoring the BIOS to default and check if it helps.

 >>> Ok...

Also, try running a system diagnostics on your PC and check if the hardware components on your laptop are functioning correctly.

>>> Ok...

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[mdklassen]

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@Merzedes wrote:

Please click on the column-headings, e.g., "Total Bytes per second" or "CPU", to order the rows, to bring the largest numbers to the first row of each table.  That would help to identify the biggest "consumers" of resources.

Here's what I see now: 

https://drive.google.com/open?id=1YL-iIwES51x3PlYkp78Kl5bS-dY51gbo

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 What I see is Microsoft edge running, trying to display a video, and "Bing Weather" running, but not anything "heavy-duty".

Close both apps, and look again.

[Merzedes]

This is after closing all Edge tabs, I don't know what "Bing Weather" is though. 

https://drive.google.com/open?id=1cbj5vLcaRKpMkDLTUEJ12OcPaNs33CfX

[Picture too large to post on forum]

[mdklassen]

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@Merzedes wrote:

This is after closing all Edge tabs, I don't know what "Bing Weather" is though. 

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I see CPU under 10%

Disk-drive under 100 KBytes/second

Network traffic under 10 Kbits/second

i.e., your computer is basically "idle".

"Bing Weather" is the "tile" on your Windows desktop that is labelled "Weather",

and 'Bing' is part of Microsoft.

Please repeat the measurements at a time when your fan is "roaring".

Try to "resize" the width of some of the columns, to narrow them down.

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Welcome to this forum.

Please click the purple/white "Thumbs Up" icon for every response that is helpful.

Also, please click "Accept As Solution" for the best response.