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‎01-04-2019 07:05 PM

HP Recommended
Product: Spectre x360 15
Operating System: Microsoft Windows 10 (64-bit)

I have a problem with the stylus. The stylus is a 761392-001 and worked in the past but no longer works. I have replaced the battery and it still does not work. I do not recall if there was a pairing process and it has always worked. Could be i have a bad batch of batteries too... If the stylus connects automatically then I assume the batteries are all bad. I have 3 batteries. Perhaps a passive stylus is a better solution for me. 

Thanks

3 REPLIES 3

‎01-05-2019 12:49 AM

HP Recommended

Hello @supernaut51,

 

A specific model/product number would be appreciated. (Please do not post serial numbers on the HP Support Forum)

Information on how to find a laptop's model/product number is detailed in this HP document.

 

There may be new firmware you need to install.

 

Kind regards,

Eddy

I used to be an HP Expert. I no longer participate in this community.
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‎01-05-2019 10:08 AM

HP Recommended

The product number is T6T09UA#ABA

Thank you for the link you provided.

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‎01-05-2019 10:58 AM

HP Recommended

Hello @supernaut51,

 

No problem.

 

Are you sure that is the pen's part number and also was it included with the computer? I cannot find any specification and accessory documents that confirm the two devices' compatibility, unfortunately.

 

Since you did insist that it functioned previously, please try this touchscreen firmware update although I am a bit skeptical that a 2-year-old firmware update will fix this.

 

HP UHD Touchscreen Controller Firmware Update

https://ftp.hp.com/pub/softpaq/sp74501-75000/sp74836.exe

 

Kind regards,

Eddy

I used to be an HP Expert. I no longer participate in this community.
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