Spectre x360 15" with 4K not working with my 761392-001 active stylus

[supernaut51]

I have a problem with the stylus. The stylus is a 761392-001 and worked in the past but no longer works. I have replaced the battery and it still does not work. I do not recall if there was a pairing process and it has always worked. Could be i have a bad batch of batteries too... If the stylus connects automatically then I assume the batteries are all bad. I have 3 batteries. Perhaps a passive stylus is a better solution for me. 

Thanks

[EddyK]

Hello @supernaut51,

A specific model/product number would be appreciated. (Please do not post serial numbers on the HP Support Forum)

Information on how to find a laptop's model/product number is detailed in this HP document.

There may be new firmware you need to install.

Kind regards,

Eddy

[supernaut51]

The product number is T6T09UA#ABA

Thank you for the link you provided.

[EddyK]

Hello @supernaut51,

No problem.

Are you sure that is the pen's part number and also was it included with the computer? I cannot find any specification and accessory documents that confirm the two devices' compatibility, unfortunately.

Since you did insist that it functioned previously, please try this touchscreen firmware update although I am a bit skeptical that a 2-year-old firmware update will fix this.

HP UHD Touchscreen Controller Firmware Update

https://ftp.hp.com/pub/softpaq/sp74501-75000/sp74836.exe

Kind regards,

Eddy