Spectre x360 Won't Wake from Sleep using Power button with Lid Closed

[gregorylkelly]

I have this problem with my brand new $1400 laptop.  I can't close the lid and open it back up again without having to hard restart the computer.  Its really annoying.  I'm hoping to figure this out before my return date approaches because there is no way I can keep a computer that doesn't wake up from sleep mode.

[MKazi]

@gregorylkelly

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

As I understand the system isn't waking up from sleep mode,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you install any recent Windows or Bios updates that could have caused this issue?

When was the last time it worked without these issues?

Did you perform a system restore to an earlier working date?

While you respond to that, Please follow the below steps to resolve your concern: 

Step 1: Enabling the Keyboard in Windows 

Skip this step if the computer does not enter sleep mode or if the computer wakes unexpectedly. 

Follow these steps to enable your keyboard to wake your computer from sleep mode: 

1. In Windows, search for and open the Device Manager. 

2. Click the arrow next to Keyboards and double-click the name of your keyboard. 

3. If the Power Management tab is available, proceed to the next step. 

If the Power Management tab is not available, click the Change Settings button if it appears below the Device status box. The same Keyboard Properties window opens with the Power Management tab available. 

If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. 

1. Click the Power Management tab and make sure that the box next to Allow this device to wake the computer is checked. 

2. Click OK, and then test to make sure that the keyboard can now wake the computer. If the computer still cannot wake from sleep mode, continue using these steps. 

3. For instructions on how to update the BIOS of your computer, see one of the following HP support documents: Updating the BIOS (Notebooks) 

For more steps, please Click here

I sincerely hope this fixes the issue. Keep me posted for further assistance.

All the best! 🙂

[testeves]

I have the same problem, when my laptop goes to sleep, I'm unable to recover unless I do a hard shutdown. I don't have the Power Management tab on my keyboard and the change settings button is disable. Any help would be appreciated!

[Jeet_singh]

@testeves,

Thank you for posting your query on HP Community,

Please share the product number of your HP notebook to assist you better?

Have you tried to update the Bios?

Try updating the BIOS and chipset drivers on your PC using HP support assistant and check if it helps.

Refer this article to know more information about using HP support assistant.

Try few steps recommended below.

Disable Hibernation
Press the Windows (Image: icon_Windows_key.png) key and the letter X on your keyboard at the same time.
Select Command Prompt (Admin) from the menu that appears.
Click Yes to allow the app to make changes to your PC.
Type powercfg/h off and press Enter.
Restart your computer.

Run the Windows Power Management troubleshooter.
Type troubleshooting in the Windows search box and press Enter.
Select Troubleshooting (control panel) from the list of search results.
Click System and Security.
Click Power.
Click Next to run the power management troubleshooter.
Click Close when the troubleshooter completes.
Restart your computer.

Right-click on the Windows icon present at the bottom left side of the screen and select Settings.
Once in the Settings, select the menu of System present as the first entry at the top left side of the screen.
Choose the menu of Power and Sleep from the list of options at the left pane in the screen.
Now at the top right side, you will find an option as Advanced power settings. Click it.
Choose the option “Choose what the power buttons do” from the list of options available on the left side of the screen.
Now you will be seeing a menu like this. Make sure that you apply these changes to both the options (On battery and Plugged in)
When I press the power button: Hibernate

When I press the sleep button: Turn off the display

When I close the lid: Sleep

Click on “Save Changes” at the bottom of the screen and navigate back to the previous page.

Now click the option “Choose what closing the lid does”.

Make sure that you apply these changes to both the options (On battery and Plugged in)
When I press the power button: Hibernate

When I press the sleep button: Turn off the display

When I close the lid: Sleep

Click on “Save Changes” at the bottom of the screen and navigate back to the previous page.

Now navigate to the main Power Options menu. Here you will see different plans available on your computer (Balanced, High Performance and Power saver etc.). Select the one you are using and click on “Change plan settings” present in front of it.
A new window will appear. Navigate to the near bottom and click on “Change advanced power settings”.
A small new window will appear in front of you. Navigate to the near bottom and select “Power buttons and lid”. Apply these changes to both the conditions (On battery and Plugged in).
Lid close action: Sleep

Power button action: Hibernate

Sleep button action: Turn off the display

Press Ok to save changes and exit. Restart your computer for the changes to take place and check if the problem has been solved.

Let me know how it goes!

Have a beautiful weekend ahead! 

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