Startup says to visit www.hp.com/go/techcenter/startup - why?

[Sky114]

Startup says to visit www.hp.com/go/techcenter/startup - why?

[Sneha_01 · Accepted solution]

Hi @Sky114,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When you see a message during startup instructing you to visit www.hp.com/go/techcenter/startup, it typically means that there is an issue with the startup process that HP wants you to investigate. This website provides resources and troubleshooting information for startup issues related to HP devices.

Here are some possible reasons why you might see this message:

Hardware Changes: If you recently installed new hardware or made changes to existing hardware, there could be a conflict or issue that needs to be addressed.

BIOS/UEFI Issues: There might be a problem with your BIOS or UEFI settings. It could be outdated, incorrectly configured, or corrupted.

Software or Driver Issues: A problematic driver or software installed on your system could be causing startup issues.

System Errors: There might be underlying system errors that need attention, such as disk errors, memory errors, or other critical issues.

Startup Configuration: There might be issues with the startup configuration files or boot sequence.

Steps to Take

Visit the Website: Go to www.hp.com/go/techcenter/startup and look for any specific guidance related to the issue you are encountering.

Check BIOS/UEFI Settings:

• Restart your computer and enter the BIOS/UEFI settings (usually by pressing a key like F2, F10, or ESC during startup).
• Ensure that your boot order is correct and that there are no unusual settings.

Run Diagnostics:

• HP provides built-in diagnostic tools. Restart your computer and press F2 or ESC to enter the HP Hardware Diagnostics menu.
• Run the full diagnostic tests to check for hardware issues.

Update Drivers and BIOS:

• Visit the HP Support website and ensure that all your drivers and BIOS are up to date.
• Use HP Support Assistant for automatic updates.

Check for Error Messages:

• Note any specific error messages or codes that appear during startup and look them up on the HP support site or in the user manual.

Safe Mode:

• Try booting into Safe Mode to see if the issue persists. If it doesn't, the problem might be related to software or drivers.
• To enter Safe Mode, restart your computer and press F8 (or Shift+F8) before Windows starts loading.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support