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A friend donated their HP Stream Notebook - 13-c110nr (ENERGY STAR) to me and I am trying to do a clean install of Windows 10. I booted to the USB containing a recent version of 10, went to command line and used diskpart to clean the storage. Then I restart and boot to the USB drive, choose INSTALL, and when it gets to the storage devices, it is blank. I have tried installing a driver from Intel, but unless I uncheck "Hide drivers that aren't compatible with this computers hardware" it finds nothing. I have tried versions of RST from 14 to 16, but no luck with a driver that works. I found an article from HP that says to create the USB for Windows then go to the HP drivers and downloads page for this device:

From Driver-Storage, download the Intel RST driver (RAID) driver to your desktop. Do not install the downloaded file.

Right-click the downloaded file, select Extract to, and then select the USB flash drive that you are going to use to install Windows 10.

The problem, under storage there is only one thing, a Realtek Card Reader driver.

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