Strange behaviour with my new HP Omen 16

[Rikimaru]

I just got my new HP omen the other day (HP 16-b0009na) and I have a couple of strange issues with it's performance. When I use google chrome the browser can be rather laggy especially with Youtube or even Facebook which doesn't load at all. Is there any reason this would be happening? I paid £1300 for this laptop and find it very disappointing that it cannot even handle a browser very well. I have tried all the usual fixes (Clear cache and cookies etc) but it does nothing. The laptop came with Windows 11 so I reverted back to windows 10 by doing a clean install and still Google Chrome will lag a lot.

Another Issue I have is when I use FL Studio to make music there's a quarter/half a second delay with the audio. I'll press a key and I will notice the delay and also when I press play in the software it will be delayed also.

Can anyone shed some light on this as I'm pretty close to asking for a refund.

[Nirvana_95 · Accepted solution]

Hi @Rikimaru 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you're facing performance related issues with your new system. Do not worry we are here to help you fix the issue.

May I know if you have made any recent hardware or software related changes to your system?

May I know if it only happens with Chrome? Have you tried other applications? 

Since it is a new system I would suggest you update all the drivers of your system and let me know the outcome of it. Here is a link that will help you update the drivers: 

https://support.hp.com/us-en/document/ish_2857204-2362249-16 

I would also suggest you follow the troubleshooting steps shared below and let me know how it goes: https://support.hp.com/hk-en/document/ish_1997135-1444257-16 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Rikimaru]

As far as I could tell it was just with the Chrome browser. I decided to wipe my laptop clean and do a clean install of windows 10 all issues seem to have gone away.

[Nirvana_95]

That's great!

If you need any assistance in the future, you can contact us.

Have a nice day ahead.