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HP Recommended
HP ENVY x360 13-ag0xxx
Microsoft Windows 10 (64-bit)

Hi everyone,

I have a little problem with Youtube videos. I bought this laptop recently, at least one-two weeks ago. The problem consist in strange blue stains in youtube videos expecially when there is blank color. If I take a screenshot the photo is correct and the issue isn't present.  I'll upload an external photograph that will show you the issue that maybe I haven't described very well.

Thank to everybody,

F

ScreenshotScreenshotExternal PhotoExternal Photo

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hey there! @fred7222, Thanks for stopping by the HP Support Community!

 

Have you tried checking with a different browser? Does the issue persist?

 

Was there any recent windows update on the PC?

 

Does the issue persist on the BIOS page?

 

Please share the product number of the PC to assist you better.

 

It sounds like a browser issue, reset the browser settings to default and try checking again.

 

Also, if you are using internet explorer to watch youtube videos try updating the adobe flash player to the latest version.

 

Update the Adobe flash player using this link. Click Here

 

Try using a different browser and check if it helps.

 

Lastly, try updating the BIOS and graphics drivers on the PC to the latest version.

 

You can update the drivers on your PC to the latest version using the HP support assistant.

 

Refer this article to know more information about using HP support assistant.

 

I hope you have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

Hey there! @fred7222, Thanks for stopping by the HP Support Community!

 

Have you tried checking with a different browser? Does the issue persist?

 

Was there any recent windows update on the PC?

 

Does the issue persist on the BIOS page?

 

Please share the product number of the PC to assist you better.

 

It sounds like a browser issue, reset the browser settings to default and try checking again.

 

Also, if you are using internet explorer to watch youtube videos try updating the adobe flash player to the latest version.

 

Update the Adobe flash player using this link. Click Here

 

Try using a different browser and check if it helps.

 

Lastly, try updating the BIOS and graphics drivers on the PC to the latest version.

 

You can update the drivers on your PC to the latest version using the HP support assistant.

 

Refer this article to know more information about using HP support assistant.

 

I hope you have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

HP Recommended

Sorry, this issue compares only after night light has been activated. Otherwise thanks for you're help, I'll select you're answer as you fixed my pc problem.

HP Recommended

@fred7222

 

Thanks for your kind gesture.

 

If you have any queries in future. Please write back to us we will try out best to help you out.

 

 

Take Care! 🙂

 

 

A4Apollo
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.