-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Software and How To Questions
- Strange blank on youtube videos

Create an account on the HP Community to personalize your profile and ask a question
02-12-2019 05:35 PM
Hi everyone,
I have a little problem with Youtube videos. I bought this laptop recently, at least one-two weeks ago. The problem consist in strange blue stains in youtube videos expecially when there is blank color. If I take a screenshot the photo is correct and the issue isn't present. I'll upload an external photograph that will show you the issue that maybe I haven't described very well.
Thank to everybody,
F
Screenshot
External Photo
Solved! Go to Solution.
Accepted Solutions
02-14-2019 10:29 AM
Hey there! @fred7222, Thanks for stopping by the HP Support Community!
Have you tried checking with a different browser? Does the issue persist?
Was there any recent windows update on the PC?
Does the issue persist on the BIOS page?
Please share the product number of the PC to assist you better.
It sounds like a browser issue, reset the browser settings to default and try checking again.
Also, if you are using internet explorer to watch youtube videos try updating the adobe flash player to the latest version.
Update the Adobe flash player using this link. Click Here
Try using a different browser and check if it helps.
Lastly, try updating the BIOS and graphics drivers on the PC to the latest version.
You can update the drivers on your PC to the latest version using the HP support assistant.
Refer this article to know more information about using HP support assistant.
I hope you have a great day! 🙂
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
A4Apollo
I am an HP Employee
02-14-2019 10:29 AM
Hey there! @fred7222, Thanks for stopping by the HP Support Community!
Have you tried checking with a different browser? Does the issue persist?
Was there any recent windows update on the PC?
Does the issue persist on the BIOS page?
Please share the product number of the PC to assist you better.
It sounds like a browser issue, reset the browser settings to default and try checking again.
Also, if you are using internet explorer to watch youtube videos try updating the adobe flash player to the latest version.
Update the Adobe flash player using this link. Click Here
Try using a different browser and check if it helps.
Lastly, try updating the BIOS and graphics drivers on the PC to the latest version.
You can update the drivers on your PC to the latest version using the HP support assistant.
Refer this article to know more information about using HP support assistant.
I hope you have a great day! 🙂
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
A4Apollo
I am an HP Employee