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3 REPLIES 3
01-12-2022 12:23 PM - edited 01-12-2022 12:24 PM
Actually, I did not get any error messages. But I noticed that there is failed update of firmware in 'Windows update history'. So, checked the firmware in 'device manager'. I have tried to update the firmware there. Nothing worked there and still the same. 😔
01-18-2022 08:39 AM
Update the Bios, chipset, and drivers using HP Support Assistant.
Download and run the HP Support Assistant from this Link: Click here
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also, ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Let me know how it goes.
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