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HaseebSohail
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Message 1 of 5
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Stuck in tablet mode keyboard and trackpad turned off

HP Recommended

Hi All

I am using hp spectre X360 15 df1023tx

Last month I updated my windows 10 to v20H2  and my bios to f25 from f11

After updating my windows sound card didn't worked but after an update it started working but on the other hand it's keyboard and track pad turned off as it's stuck in flip mode.

I have tried every single solution on Internet from updating drivers to disable drivers and even now I downgraded my windows to v1909 (fresh install) as hp has only drivers for v1909 on its drivers page and bios to f24 (as I cant go back to f11 as hp doesn't allows it)

But when I reset my bios and tpm settings to default but still no Iuck, have also tried to turn off tablet mode form settings but dosnt work.

Please help me out here I'm so frustrated with this problem since last month.

4 REPLIES 4
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 5
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HP Recommended

@HaseebSohail

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help,  I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 


Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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HaseebSohail
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thanks for you reply 

 

ill get on to it and will get back to you once its done.

 

 

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HaseebSohail
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Hi 

I have done a complete cloud recovery as per guided instructions but still no luck its keyboard and trackpad is not Working.

 

I think it must be the boot as it's still in  f.25

Or

the hardware issue please guide me how to check If the hardware is OK or not

 

If the hardware is not ok what's the part number for sensors for df1023tx  if I want to order it.

 

Please guide 

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Echo_Lake
HP Support Agent
HP Support Agent
29,697 29,627 1,424 1,489
Message 5 of 5
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@HaseebSohail

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the computer and in order to fix this issue, your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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