Subject: Urgent Complaint – Poor Service Quality, Damage, and Unprofessional Behavior at HP Authoriz

[Dhanmeeswaran]

Subject: Urgent Complaint – Poor Service Quality, Damage, and Unprofessional Behavior at HP Authorized Service Centre

Dear HP Support Team,

I am writing to raise a serious complaint regarding the poor service experience and damage caused to my brand-new HP laptop.

I purchased my laptop from Darling Showroom, and within just three weeks, it developed a RAM failure issue. I submitted it for repair through the same showroom, which forwarded it to your HP Authorized Service Centre.

However, the experience was extremely disappointing. The service engineer questioned me , asking whether I had removed or replaced the RAM — which is completely false and unacceptable, especially for a newly purchased laptop.

Moreover, after receiving my laptop back, I noticed visible scratches on its body that were not present before service. This has left me very disappointed and worried about how my device was handled.

To make matters worse, I am not confident whether my laptop was serviced properly or not, as I received no clear explanation or proof of what was done during the repair. I now have serious trust issues about the quality and integrity of the service provided.

I therefore request HP to:

1. Investigate this issue thoroughly and take strict action against the service centre involved.

2. Inspect or verify the service work done on my laptop to ensure it was genuinely repaired.

3. Repair or replace any damaged parts caused during the service.

4. Provide an official written response and escalation reference number for this complaint.

Product details:

Laptop Model: [HP Laptop 15-fx0467TU]

Serial Number: [Edited]

Date of Purchase: [5 August 2025]

Service Centre Name/Location: [Edited]

This experience has been very upsetting, and I hope HP will take immediate steps to resolve this issue and restore my trust in your brand.

Sincerely,
[Dhanmeeswaran G]

[Hawks_Eye]

Hi @Dhanmeeswaran 

Welcome to the HP Support Community! 

  

Thanks for posting your query! We're here to help you get back up and running.

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

Not to worry I'll do everything I can to help get this sorted for you.

I need some information to assist you better, however these details cannot be shared in public due to privacy concern.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye