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‎05-19-2023 11:18 AM

HP Recommended
Product: OMEN 17.3 inch Gaming Laptop PC 17-ck0000 IDS Base Model
Operating System: Microsoft Windows 11

Hello.  I sent in my registration for my 3yr Carepack for my Omen 17.3 laptop and my laptop is still showing as not having a warranty.  Now I have a problem with the battery just 1yr after purchase.  I'm trying to get support, but it is showing that my warranty expired.  How can I get my 3yr Carepack registered to my laptop?

Category:
1 REPLY 1

‎05-22-2023 08:59 AM

HP Recommended

Hi @chad-omen,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing warranty issues with your HP product wherein the Care Pack warranty date is not correct.

 

Please follow the steps from this document to submit a dispute to validate your warranty. 

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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