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PoojanKhatri313
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Sudden Spike in temperatures while playing games

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HP 15s-eq0024au
Microsoft Windows 10 (64-bit)

It has been around 5 months since I have purchased my Notebook and I have some overheating issues. While some casual gaming, I was monitoring the temperatures and found that the temperature suddenly jumps to 94 degree celcius for a few seconds and then comes back down to 75-80 degrees. I wanted to know if this kind of stuff is safe for my laptop or the sudden spike can cause any issues?

 

Product Name- HP 15s-eq0024au

Processor - AMD Ryzen 5 3500U

RAM-8 GB (2 GB VRAM)

Graphics Card- AMD Radeon VEGA 8 Graphics (inbuilt)

 

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Echo_Lake
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@PoojanKhatri313

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.

For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.

  • After you remove the dust, turn on the computer. If the error message persists, continue with these steps.
  • Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.

For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.

  • In some cases, updating the BIOS might help prevent this error from occurring. For more information on how to update the BIOS, see Updating the BIOS.

Hope this helps! Keep me posted for further assistance.
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ECHO_LAKE
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PoojanKhatri313
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.@Echo_Lake

 

Thank you for your reply. I wanted to clear something up which i should have done earlier. I am not getting any warning messages from windows or my laptop is not shutting down. I am monitoring the temperatures using a third party software HWMonitor and in that software I am seeing the temperature spike. I wanted to use the laptop in the long run and so just wanted to know if it's safe because of the sudden spikes or will it harm my laptop. Also note that sudden spikes in temerature occur only in the first minute or so of playing the game. After that it maintains a stable temperature between 70-80 degrees.

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Echo_Lake
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@PoojanKhatri313

Thank you for posting back. 

 

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

 

While doing the recovery there is an option to back up your personal files. If you have not previously done one now is a good time. 


Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
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ECHO_LAKE
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