• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-13-2020 09:33 AM

HP Recommended
Product: EliteBook
Operating System: Microsoft Windows 10 (64-bit)

Until now, I've had a somewhat weak password on my HP account, and I am generally shifting into longer and stronger passwords. After having changed to a 48 character password on the HP website, I noticed that the login for the Support Assistant did not work. I started thinking maybe the password was too long, although it worked well on the website. Neither 32 characters length works, but 16 does. It would be nice if the Support Assistant program could be upgraded to harmonize with the passwords allowed on the website, or the website warn about passwords that will be too long for Support Assistant.

1 REPLY 1

‎02-21-2020 02:21 AM - edited ‎02-21-2020 03:14 AM

HP Recommended

After some more testing, I find that a password length of 30 is ok with both, but above that, the Support Assistant will refuse to sign me in.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.