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ScubaJoe1313
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Support Assistant won't reinstall

HP Recommended
15-BS015DXS
Microsoft Windows 10 (64-bit)

I recently had to uninstall the Support assistant because it had a bug; there were no longer any checkboxes next to updates available.  I used a third-party app, CCleane,r to uninstall the program.  I rebooted the computer to clean up any residuals from the uninstall. 

To get the new app I wnt to this website: https://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/p...

The file name is: sp105523.exe

When I opened the file I got the main page with program info. The next screen was the License agreement page; I clicked accept and then it gave me the install directory of :c:\SWSetup\.  I then got the file extracting page followed by a very brief popup of the cmd/prompt black box.

Then nothing.  The program didn't install!!  No desktop icon, it didn't show up in Settings/Apps, or the start menu.  I tried again and again nothing.  I then went to the install directory and tried the following to .exe files: Setup.exe and InstallHPSA.exe.  Neither one did anything.

 

I am stumped and any help would be appreciated.

 

5 REPLIES 5
KrazyToad
HP Support Agent
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Message 2 of 6
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@ScubaJoe1313


Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please uninstall HPSA and restart the Notebook. Then run the SFC SCAN. Link:https://support.microsoft.com/en-in/help/4026529/windows-10-using-system-file-checker

 

Try reinstalling HPSA

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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ScubaJoe1313
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I tried the cmd from the link you gave me and got an error msg.  I dug a little and found out that you have to run,,,checkhealth and ...scanhealthe before you run ...restorehealth and then run the scan.  The scan found no integrity violations.

I then wiped out the directory for the install failure. I then tried again and, unfortunately, no install.  The install went exactly as I said above.

I would appreciate your assistance.  Not only do I want to do those system updates, but my HP Orbit stopped working and I found out that Support Assistant must be installed for it to work.

Thank you again

 

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sandytechy20
HP Support Agent
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Message 4 of 6
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@ScubaJoe1313

 

Check with a new user account

Here are the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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ScubaJoe1313
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Again, thank you for your continued help.

I created a new account, gave it administrator privileges, d/l' ed the file, and attempted the install.  

Same result.

 

Any further possible solutions would be great.

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KrazyToad
HP Support Agent
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This seems to be an OS corruption. At this point I suggest you perform a Reset

 

Link: https://support.hp.com/in-en/document/c04742289

KrazyToad
I Am An HP Employee

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