Support page for Envy X360 Convertible 15-es2000 is unavailable

[svyatjkee]

Cannot get to a download support page for HP Envy X360 Convertible 15-es2000.

It always splashes me an error
"We can't seem to find the page you were looking for"

https://support.hp.com/hr-en/drivers/hp-envy-x360-15-convertible-pc-15-es2000/2101006127

[Nal_NR]

Hi @svyatjkee,

Welcome to the HP Support Community. 

Do not worry, I'd be happy to help you! 

What is the exact issue you are facing with your computer?

The support website link you shared, I was able to open and see that it's going to the driver page.

Click here for the same support site, if you are looking for the drivers.

Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[svyatjkee]

But I can't visit it neither from my desktop PC nor from laptop nor from phone! It always gives me 404 error!!

[svyatjkee]

Reupload me BIOS update please. It is impossible to find and download it. I don't know what's the reason I always get 404 error

[Nal_NR]

Hi @svyatjkee ,

We are sorry that the issue is not resolved. 

Did you check if there is any security or virus protection blocking?

If tried already and still does not work, then this might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers

[svyatjkee]

I visited this page via VPN and it works. I don't know where the problem is but it doesn't work in Ukraine from multiple ISPs

[Nal_NR]

Hi @svyatjkee,

We are sorry that the issue is not resolved. This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers

[svyatjkee]

I don't accept your solution because it is too complicated and not rellevant. I already found the solution and it is a visiting support page via VPN. It seems HP support webserver restricts some pages that are from Eastern Unkraine region.