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‎10-24-2021 07:31 AM

HP Recommended
Product: HP ENVY - 13
Operating System: Other

Hello community & especially to HP team

When HP will start roll out & update Synaptics Fingerprint Driver for Windows 11?

I have successfully upgrade to Windows 11, but finger driver is no longer available and unable to setup Windows Hello and Finger login.

 

Category:
74 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-24-2021 07:41 AM

HP Recommended

Hi:

 

Check your windows update settings and see if there are driver updates ready to install under the advanced options>optional updates section.  There is a good chance you will find several drivers ready to install including the Synaptics fingerprint sensor drive.

 

Paul_Tikkanen_0-1635082816962.png

 

Paul_Tikkanen_1-1635082843140.png

 

 

 

View solution in original post

1 person found this reply helpful
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4 REPLIES 4

‎10-24-2021 07:41 AM

HP Recommended

Hi:

 

Check your windows update settings and see if there are driver updates ready to install under the advanced options>optional updates section.  There is a good chance you will find several drivers ready to install including the Synaptics fingerprint sensor drive.

 

Paul_Tikkanen_0-1635082816962.png

 

Paul_Tikkanen_1-1635082843140.png

 

 

 

1 person found this reply helpful
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‎11-04-2021 08:48 AM

HP Recommended

I found the Synaptics fingerprint driver and I have installed it. However, it didn't solve the problem.

The fingerprint tool is still not working on my HP envy after updating with windows 11.

6 people found this reply helpful
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‎12-12-2021 04:27 PM

HP Recommended

Got the same problem here on ZBook 17 G8 running on Windows 11.
Tried reinstalling the drivers manually and through Windows Update several times - no luck there.
Always get the same message as device status: "Windows has stopped this device because it has reported problems. (Code 43)"

2 people found this reply helpful
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‎12-28-2021 02:58 AM

HP Recommended

Hi. Unfortunately this did not solved the issue. I am still unable to use fingerprint sensor on my auto-updated W11 laptop.

5 people found this reply helpful
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