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- HP Community
- Notebooks
- Notebook Software and How To Questions
- Synaptics Fingerprint

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12-07-2022 07:50 AM - edited 12-07-2022 07:51 AM
Hi:
Your notebook is not supported by HP for W10 or W11.
You need this driver for the fingerprint sensor:
Validity Fingerprint Sensor Driver
https://ftp.hp.com/pub/softpaq/sp58501-59000/sp58900.exe
This driver has a habit of not wanting to automatically install on W10/W11, so if the device remains uninstalled after you run the driver file, this is what you need to do:
Go to the device manager, and click on the unknown device needing the driver.
Click on the driver tab. Click on Update Driver.
Select the Browse my computer for driver software option, and browse to the driver folder that was created when you ran the file.
That folder will be located in C:\SWSetup\sp58900.
Make sure that the Include Subfolders box is checked and see if the driver installs that way.