Synaptics SMBus Touchpad not working on HP Envy 360 laptop. Using windows 11 Home.

[cpuman6mgl]

The clickpad shows up in device manager.  However, there no way to turn it off and on.  USB mouse works great.  Any help is greatly appreciated.

[Max3Aj]

@cpuman6mgl, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your Synaptics SMBus Touchpad is visible in Device Manager but not functioning or configurable, here are a few steps to help resolve the issue:

Check Touchpad Settings in Windows

1. Go to Settings > Bluetooth & devices > Touchpad.
2. Ensure the Touchpad toggle is turned On.
3. If the option is missing, proceed to the next steps.

Update or Reinstall the Touchpad Driver

1. Press Windows + X and select Device Manager.
2. Expand Mice and other pointing devices.
3. Right-click Synaptics SMBus Touchpad and choose Update driver.
4. Select Search automatically for drivers.
   • If no update is found, try Uninstall device, then restart your laptop. Windows should reinstall the driver automatically.

Alternatively, you can manually download the latest touchpad driver from HP: Official HP® Support

Use HP PC Hardware Diagnostics

1. Turn off the laptop.
2. Press Esc repeatedly, then F2 to open HP PC Hardware Diagnostics UEFI.
3. Select Component Tests > Mouse/Touchpad and run the test.

BIOS Update (if applicable)

Sometimes, a BIOS update can resolve hardware detection issues:

• Visit HP support page and enter your product name to check for updates.

System Restore (if issue started recently)

1. Press Windows + R, type rstrui.exe, and press Enter.
2. Follow the prompts to restore your system to a point when the touchpad was working. 

You may refer to this document - HP Notebook PCs - Troubleshoot the touchpad | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[cpuman6mgl]

I tried these steps by windows 11 device manager still shows the yellow triangle on the touchpad.  The touchpad works in the bios screen perfectly.  Seems to be a Windows 11 resource or driver problem but nothing works to fix it.

[Max3Aj]

@cpuman6mgl, Thank you for your response,  

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Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support