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‎02-18-2022 09:51 AM

HP Recommended
Product: HP Spectre x360 Laptop - 15-eb0001na
Operating System: Microsoft Windows 11

Hi, HP Support Assistant advises that the above driver is available to update. When I attempt update I'm continually advised that it's failed although it doesn't advise why. Any recommendations please?

Category:
3 REPLIES 3

‎02-21-2022 02:55 AM

HP Recommended

Hi@Steve_P3,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing issues with the HP support assistant failed Synaptic Secure Pad Integrated Fingerprint Sensor Driver update.

 

I have a few recommendations 

  • Restart the notebook. Uninstall HP Support Assistant in Control Panel, Programs and Features. Right click HP Support Assistant and select Uninstall. Restart the notebook. 
  • Next, download and install the latest version of HP support assistant from HP.COM
  • For further help please click on this link

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

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‎02-21-2022 08:10 AM

HP Recommended

Hi Dilip_18, the solution you suggested has merely provided a path to obtain the latest version of the HP Support Assistant software, which I think was the version I already had.  Anyway, I still uninstalled and re-installed as you suggested. The problem I report above still remains however. When I tried to install the latest fingerprint sensor driver it, again, failed. The update is still showing as 'available' in my HP Support Assistant main page.

 

Any further suggestions?

 

Tks

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‎02-21-2022 08:58 AM

HP Recommended

Hi@Steve_P3,

 

Thank you for responding, I appreciate your time and effort.

 

Not all updates are necessary; some are simply recommended. You do not have to download and install all updates.

 

From the Updates available section, check the boxes for all the updates. 

In the Messages are available screen, click into the messages to read them. When you are finished, click the  to the right of each message to delete it. Restart your computer. The exclamation mark should be gone

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

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