Synaptics Touch Pad Disable??

[praveen196]

@HermanKantz 

I understand your concerns. 

Have you tried drivers rollback and checked?

To roll back a device driver to a previous version on Windows 10, use these steps:

1. Open Start.
2. Search for Device Manager and click the top result to open the experience.
3. Expand the category with the device that you want to roll back.

4. Right-click the device, and select the Properties option.

   

5. Click the Driver tab.

6. Click the Roll Back Driver button.

   

7. Select a reason why you're rolling back (you can select any option).

   

8. Click the Yes button to confirm.
9. Restart your computer.

Once you complete these steps, Windows 10 will uninstall the device, and the previous driver will be restored.

Have a nice day!!

[HermanKantz]

https://i.vgy.me/Xoxakh.jpg [img]https://i.vgy.me/Xoxakh.jpg[/img]

[praveen196]

@HermanKantz 

In that case, I would suggest you contact our phone support. They will take your computer remotely and resolve the issue.

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

Have a nice day!!