cancel
Showing results for 
Search instead for 
Did you mean: 
Fred978
New member
1 0 0 0
Message 1 of 1
161
Flag Post

Synaptics TouchPad Driver Settings Ignored Each Time Computer Restarts

HP Recommended
HP Spectre x360 Convertible 13-ae0xx
Microsoft Windows 10 (64-bit)

Problem:

I customize my settings under Mouse Properties > ClickPad Settings to e.g. use chiral scrolling.This works fine but as soon as I reboot the machine the setting is not loaded.  So if I want Chiral scrolling after reboot, I have to go to Mouse Properties again. Put differently, my  settings are forgotten every time I reboot.

I believe this is related to this problem: https://support.hp.com/us-en/document/c06523318

 

Recommended Solution:

The solution to the problem requires installing a Synaptics driver that is 19.5.35.41 (or later). 

 

Why Recommended Solution Does Not Work:

When I go to the HP Driver support (https://support.hp.com/us-en/drivers/laptops) and enter Serial and Product numbers the latest driver I find is below the required driver. See picture below.

Annotation 2020-06-05 161207.png

I have installed that driver and the problem remains. I am assuming I need to install a more recent driver, but which one?

 

Thank You.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation