• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-05-2020 02:16 PM

HP Recommended
Product: HP Spectre x360 Convertible 13-ae0xx
Operating System: Microsoft Windows 10 (64-bit)

Problem:

I customize my settings under Mouse Properties > ClickPad Settings to e.g. use chiral scrolling.This works fine but as soon as I reboot the machine the setting is not loaded.  So if I want Chiral scrolling after reboot, I have to go to Mouse Properties again. Put differently, my  settings are forgotten every time I reboot.

I believe this is related to this problem: https://support.hp.com/us-en/document/c06523318

 

Recommended Solution:

The solution to the problem requires installing a Synaptics driver that is 19.5.35.41 (or later). 

 

Why Recommended Solution Does Not Work:

When I go to the HP Driver support (https://support.hp.com/us-en/drivers/laptops) and enter Serial and Product numbers the latest driver I find is below the required driver. See picture below.

Annotation 2020-06-05 161207.png

I have installed that driver and the problem remains. I am assuming I need to install a more recent driver, but which one?

 

Thank You.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.