05-26-2020 03:31 PM
I am missing the Synaptics TouchPad App in Windows 10 (1909) that used to offer advanced configuration possibilities.
The driver installed is the latest from HP (18.104.22.168).
Downloading an Synaptics App from the Microsoft store is not possible.
What can I do to get back the advanced configuration?
06-02-2020 03:16 PM
@NOx3 Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.
That said, follow the below steps exactly as mentioned though there could include steps you've already done, as they've known to be helpful when followed in the suggested sequence:
Here are a few steps that should help get the missing synaptics tab back:
Step 1: Go to Device Manager > Mice and other pointing devices. Right-click on the Synaptics option and go to Properties.
Step 2: Go to the Driver tab and note down the Driver Version (22.214.171.124 for my laptop).
Step 3: Click on Update Driver.
Step 4: Click on ‘Browse my computer for driver software.
Step 5: Click on ‘Let me pick from a list of available drivers on my computer.’
Step 6: Now select a version less than the one that you noted above. In my case, it is 126.96.36.199 version. Click Next and you will be asked to restart the PC.
Once you log in again, open Control Panel and go to Mouse settings. The Synaptics tab will be happily sitting there. Click it to modify TouchPad/ClickPad settings and you can make the necessary changes.
If none of the methods mentioned above bring back the Synaptics tab, install Synaptics app from the Microsoft store. Once installed, launch it and you will be able to modify its settings.
P.S: Welcome to HP Community 😉
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us,
have a good day, ahead.
I am an HP Employee
06-07-2020 02:23 PM
Hi and thanks for the message.
Following your first method: There is no driver version on my computer that shows a lower version number than the one that is installed (188.8.131.52).
The second method (installing an app for MSI?) results in an error (Code: 0x803FB005).
Any other ideas?
Thanks and regards
06-08-2020 01:32 PM