Synaptics Touchpad not working as intended, mouse will not move when typing

[cmwade2002]

Hello,

I have had an issue with my HP Pavilion x360m Convertible since purchasing it ~9 months ago where my mouse will stop moving for roughly half a second after any keystroke. I understand this problem stems from the Synaptics Touchpad Smartsense settings, and I have tried repeatedly to fix this issue by disabling Smartsense, reinstalling Synaptics drivers, uninstalling Synaptics altogether, and attempted a few other solutions as well.

I found someone who posted late last year with the same issue on these support forums. Here is the link to that thread:

https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Smartsense-not-working-as-inten...

I found those solutions to be very helpful as I had not tried a few of them previously, however the problem still persists after trying each method the support assistant proposed. Any help on this issue would be greatly appreciated; I feel I am at a loss for what to do next. I do not want to return this laptop, but I am also unable to check whether or not I have a warranty because the HP website does not recognize my laptop's serial number (I purchased it from a Best Buy in my state). Please aid me in this issue in whatever way possible.

Detailed Model Information:

OS: WIndows 10 version 1803 build 17134.765

Device: HP Pavilion x360 Convertible 14m-cd0001dx

SN#JCG8295C4K <-- the first letter is somewhat scratched on the bottom of my laptop, I can only make out the lower half of the letter. However, trying J, U, and D all yielded no results when searching for my SN# through the HP website.

CPU: Intel Core i#-8130U @2.2Ghz

[KrazyToad]

@cmwade2002

Welcome to HP Community
 

I appreciate all your efforts and expertise in troubleshooting this issue

At this point, I suggest you perform a Reset. Please follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289

Keep me posted if the issue persists 😊 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.