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‎10-23-2019 02:54 AM - last edited on ‎10-23-2019 08:32 AM by Retired

HP Recommended
Product: hp spectre x360 [edit]
Operating System: Microsoft Windows 10 (64-bit)

Hello! 

I have been following your community for years and it helps a lot. 

Now I have a problem, that I cannot solve alone, even through browsing on this forum.

 

I have a Spectre 13. All drivers are updated except one - fingerprint -Synaptics WBDI Fingerprint Reader - USB 102

 

Thank you very much for any info! 

 

Alajaz

 

 
12 people had the same question
1 REPLY 1

‎10-25-2019 04:19 PM - edited ‎10-25-2019 04:23 PM

HP Recommended

@Alajaz

 

Welcome to HP support community.

 

Follow the below steps: 

  • Update the BIOS 

  • Enable biometric support 

  • Check for Windows support 

  • Clean the fingerprint reader 

  • Update the device driver 

  • Update the fingerprint reader software 

  • Find new device drivers if you changed operating systems 

Click here for the steps.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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