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‎01-30-2021 03:16 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I'd appreciate your help with this question. Synaptic touchpad options have disappeared from HP laptop.  I have researched this issue a lot and have tried various options.  E.g., I got to Touchpad setting, and click on Additional settings -- but instead I get the Mouse options only.  Also, I follow the Device Setting route / Preferences, and the Synaptics tab I remember seeing in that dialogue box is not there. I have also Updated the Driver. I have seen this same problem posted in various forums in 2019-2020, but they did not seem to contain any solutions. E.g., I tried to download the Synaptic Pointing App in Microsoft Store, but get an error message downloading the app, saying I already have the app -- which I however cannot find on my computer. 

1 person had the same question
1 REPLY 1

‎02-03-2021 03:17 PM

HP Recommended

@chorpa

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number of your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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