Sysinfocap.exe issue again

[palmtopi]

the sysInfoCap.exe issue even persisits after deleting the hp support assistant as suggested by hp team 

after few months (1-2) the sysinfocap.exe issue disappeared it did not suddenly start executing and take up all the memory 

now the issue has begun again it occupies lot of memory and cpu and the whole system gets stuck for a minute or lags before and after it i have to manually go to task manager and then disable its execution . 

[palmtopi]

should i delete all the hp softwares to fix this ??

[Kuroi_Kenshi]

Hi @palmtopi,

The SysInfoCap.exe issue you are experiencing might be related to the system's performance and memory usage due to HP Support Assistant or other background processes that interact with system information tasks. Here are some steps you can take to alleviate the problem:

System Updates: Ensure that your operating system and all related drivers are up-to-date. Sometimes, outdated drivers or system files can cause conflicts.

HP Support Assistant Reinstallation:

• Uninstall HP Support Assistant: If you have already uninstalled it and still face issues, it might be beneficial to reinstall it to ensure all related files are removed properly.
• Download Latest Version: Visit HP Support Assistant Download to get the latest version.

Task Manager Check:

• Open Task Manager (Ctrl + Shift + Esc) and check the SysInfoCap.exe process.
• Right-click the process and select End Task to stop it temporarily.

Performance Troubleshooting:

• Clean Boot: Perform a clean boot to see if the issue persists. This will help determine if there are any other background processes causing conflicts.
• System Scan: Use tools like Windows Defender or a third-party antivirus program to scan for malware or issues.

Additional Tools:

• Disk Cleanup: Use Disk Cleanup to remove temporary files that can sometimes cause issues.
• System Restore: If the problem started recently, you might consider using System Restore to roll back to a point before the issue began.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[palmtopi]

well i did the hp support assistant part but  i need to wait to see because the sysinfocap program just randomly starts to execute and it may be fine for sometime but looks like there are memory leaks in some part of program when triggered takes upd the entire free memory available and just occupies all the resources freezes the screen make it exteremely laggy etc so i must wait for this automatic triggers to check and i also completed the deletion of temp files step 
most likely this will not fix the issue but lets find out also tell me what is this file performing is it important to system or just hp support assistant how can i delete this file ?

[Kuroi_Kenshi]

Hi @palmtopi,

Thank you for the response.

SysInfoCap.exe is part of HP Support Assistant, specifically responsible for gathering system diagnostics and hardware information. It is not essential for Windows and is only useful if you use HP Support Assistant for troubleshooting or updates.

Yes, you can safely delete it without affecting Windows, but it may return if HP Support Assistant reinstalls itself or runs an update.

 

Disable It First

Open Task Manager (Ctrl + Shift + Esc) → Processes

Find SysInfoCap.exe, right-click → End Task

Locate and Delete It

Open File Explorer and navigate to:

C:\Program Files (x86)\HP\HP Support Framework\

Look for SysInfoCap.exe

Right-click → Delete

Prevent It from Running Again

Open Task Scheduler (Win + R → type taskschd.msc → Enter)

Go to Task Scheduler Library → HP → HP Support Assistant

Find any task related to SysInfoCap

Right-click → Disable

Check Services

Press Win + R, type services.msc, and hit Enter

Look for HP services (HP Network Check, HP Support Assistant Service, etc.)

Right-click on each → Properties → Change Startup type to Disabled

This should stop it from coming back. Since you already uninstalled HP Support Assistant, if it returns after some time, then HP background processes or updates are reinstalling it. Let’s see if this fixes the issue. If not, I’ll guide you further

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[palmtopi]

thanks, Kuroi kenshi

this answer as this was very detailed but there is still a bit of an issue i am not able to delete the sysinfocap.exe file as it requires admin permissions and when i gave it just fails and also i used powershell in admin priviledges to rm sysinfocap.exe -Force to remove but the command failed too so tell me how can i delete this file .

[zoey7886]

@palmtopi, Welcome to the HP Support Community! 

We're here to help you tackle that Sysinfocap.exe issue! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards, 

[palmtopi]

moving to public / private is not helpful just tell me why i cant delete sysinfocap.exe and how to delete it to solve this matter once in and for all!!!!!!!!!!

[Kuroi_Kenshi]

Hi @palmtopi,

Thanks for your message.

 To ensure we provide you with the most accurate and effective assistance tailored to your issue, we recommend continuing this conversation through a more direct support channel where we can securely access all the necessary details and guide you step by step.

We’ll move this to a private message so we can assist you further without any limitations.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

Best regards,