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System Board (001A)

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Every time I turn on my laptop I keep getting to following message:


The following product information programmed into the system board is missing or invalid.

System Board (001A) - Product Name

System Board(001A) - Product Serial Number

System Board (001A) - Product Number

System Board (001A) - System Board CT Number


How can I stop getting this message?




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HP Support Agent
HP Support Agent
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Hi @GRB1973,


Welcome to the HP Support Community.  


This issue needs pickup services to fix the system board error (oo1a) this process is called tattooing motherboard. 


 I'd suggest you Contact HP in your region regarding the service options for your computer. 


If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   


Have a great day!  


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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