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- HP Community
- Notebooks
- Notebook Software and How To Questions
- System Board (001A)

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03-27-2021 10:43 AM
Every time I turn on my laptop I keep getting to following message:
The following product information programmed into the system board is missing or invalid.
System Board (001A) - Product Name
System Board(001A) - Product Serial Number
System Board (001A) - Product Number
System Board (001A) - System Board CT Number
How can I stop getting this message?
Thanks
03-30-2021 06:42 AM - edited 03-30-2021 06:43 AM
Hi @GRB1973,
Welcome to the HP Support Community.
This issue needs pickup services to fix the system board error (oo1a) this process is called tattooing motherboard.
I'd suggest you Contact HP in your region regarding the service options for your computer.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.
Have a great day!
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