System Board (00A) - System Board CT Number (Missing or Invalid)

[DaveW4]

Hi. I have the following error at startup:-

The following product information programmed into the system board is missing or invalid.

System Board (00A) - System Board CT Number

As per other posts the battery doesn't charge when the laptop is on and therefore just drains.  It does charge sometimes when the laptop is powered off. Performance is also slow.

I can see others have posted with the same error but cannot find a resolution.  Is this just a BIOS issue with missing information?  Or is there a fault with the battery?

Appreciate any suggestions.

Thanks in advance.

[KrazyToad]

@DaveW4

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.
 

I have gone through your Post and I understand your concerns

I have sent you a private message with the next course of action

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

Thank you
 

[DaveW4]

Hello,

Thank you very much for the quick reply, it was very much appreciated.

For the benefit of anyone else with the same error I can now confirm the following as advised by HP Support...

The error was described by HP as a result of "missing branding".  Based on the discussion this appears to be branding missing from the motherboard. The good news is that this isn't a hardware fault and can be resolved by using a HP utility to re-apply the branding.

The bad news is that I am informed that only an onsite HP engineer can re-apply the branding at the cost of £285 for privilege (the laptop is out of warranty).  I am absolutely asstounded that in 2018 this is the only option offered by HP to resolve this issue.  Who on earth does onsite visits to the retail market in 2018?  HP are obviously yet to discover the wonders of the internet, or even Royal Mail for that matter.

I am now left with a laptop which is less than 3 years old, is physically in perfect working order, but as a result of this "branding issue" now leaves the device unusable.

Safe to say I will not be purchasing HP equipment again in the future.

[KrazyToad]

@DaveW4

Thanks for keeping us posted

I understand your concerns and frustration

I have sent you a private message once again

Thank you

[DaveW4]

After repeated private messages informing me that my case had been escalted, 2 months on and HP have offered no help at all. My advice would be to steer clear from purchasing HP equipment. This is a common issue and a known fault, which would appear to be a manufacturer issue and yet they have no interest in helping to resolve.

[Cheron-Z]

@DaveW4

Based on your comments I have re-escalated your concerns for further review and follow up.  PLease check your private messages for follow up.

Cheers,