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System Board (00A) - System Board CT Number (Missing or Invalid) ‎11-17-2018 07:24 AM Product: HP

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HP Notebook
Microsoft Windows 10 (64-bit)

This is a repost of an earlier post. Has any solution been found please. I have the same 2 problems.  System Board (00A) - System Board CT Number (Missing or Invalid)

HP Notebook
Microsoft Windows 10 (64-Bit)

Hi. I have the following error at startup:-


The following product information programmed into the system board is missing or invalid.

System Board (00A) - System Board CT Number


As per other posts the battery doesn't charge when the laptop is on and therefore just drains.  It does charge sometimes when the laptop is powered off. Performance is also slow.


I can see others have posted with the same error but cannot find a resolution.  Is this just a BIOS issue with missing information?  Or is there a fault with the battery?


Appreciate any suggestions.

Thanks in advance.

HP Support Agent
HP Support Agent
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Welcome to HP Community


I have gone through your Post and would like to help


The System information needs to be Tattooed back onto the System Board and also the BIOS Re-Flashed.


This can only be done in HP Service Center. Please contact HP Support in your region for Service Options


1) Click on this link - 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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