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HP Recommended
HP 15.6 inch Laptop PC 15-d5000 (4V9Y0AV)

I just saw the last option of automated scan which says -(System Scan - Not available when HPSA is installed)  and I think it its not correct .

How can I solve this problem

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1 REPLY 1
HP Recommended

There are multiple diagnostic tools in windows. When you install HPSA you get the better diagnostic.

 

If you wish to scan your system for problems you should do it outside of Windows using the UEFI diagnostics.

 

Check to see if there is a hardware problem.

Tap the ESC key after powering on. Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.

If a component fails during the UEFI test then Click here to check warranty

If the component is not tested then possibly it is in the updated version of UEFI diagnostics.

HP releases newer UEFI diagnostics periodically.
When you select F2 during boot you are requesting UEFI diagnostics.
There is an updated diagnostics package Click Here
Look for the phrase 'issues outside the OS',
Expand the '+' symbol and click the DOWNLOAD button.
The version of the UEFI diagnostics is shown at the left of that DOWNLOAD button.
When you press F2 to run diagnostics please ensure the version is the new one.


The can be installed from a USB flash drive if necessary.

 


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