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DigvijayOjha
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Message 1 of 2
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System is running too slow.

HP Recommended
15q-dy0007AU
Microsoft Windows 10 (64-bit)

I am facing slow running since buying this laptop. I have HP 15q APU Dual Core A9-9425 Model number 15q-dy0007AU. 

Laptop is getting hang while opening any application and running very slow. Can you please take my laptop online and fix this problem I think there is a software issue.

  With best regards

  Digvijay Ojha

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1 REPLY 1
WAWood
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Message 2 of 2
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HP Recommended

@DigvijayOjha 

You misunderstand our role here.  We are not HP Tech Support, so we have no way of accessing your PC from here, nor do we have any way of running diagnostics on it.

 

This issue is often due to a failing drive. So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.
If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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