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HP Recommended
HP Pavillion desktop
Microsoft Windows 10 (64-bit)

My desktop has been showing a message saying it's installing system update for two days. Does it take that long? How do I get my computer out of this state?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended


First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

View solution in original post

2 REPLIES 2
HP Recommended


First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

HP Recommended

Thank you for your help. I have initiated the instructions you sent. I won't know if it worked until tomorrow. The update usually kicks in at night. I'll let you know.

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