06-24-2020 10:54 AM
I leave my laptop for some time (nearly 30 mins), the system goes to sleep mode. But, I am unable to wake it up by using mouse or keyboard, I have to force shutdown my system by using power button and turn it on again. I tried several solutions from the community, but is of no use. Please guide me.
06-28-2020 06:23 AM
Welcome to HP Community
I have gone through your Post and would like to help
I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Also follow the instructions in this Link: https://support.hp.com/in-en/document/c03383935
Keep me posted how it goes
Thank you and have a wonderful day 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
06-30-2020 04:07 PM
Thank you for posting back.
Step 1: Restart the computer
Restarting your computer erases all information in the computer memory, which might restore functionality.
If the issue persists after restarting the computer, continue to the next step.
Step 2: Enable the keyboard to wake the computer
Enabling your keyboard to wake your computer from sleep mode might resolve the issue.
In Windows, search for and open the Device Manager.
Click the arrow next to Keyboards, and then double-click the name of your keyboard.
Click the Power management tab.
If the Power Management tab is not available, click the Change Settings button. The same Keyboard Properties window opens with the Power Management tab available.
If you are prompted for an Administrator password or confirmation, type the password or provide confirmation.
Select the box next to Allow this device to wake the computer.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee