TPM 2.0 issue on 15DK pavilion gaming notebook

[olididi]

Since W11 22H upgrade, my pc will reboot instead of shuting down as required.

I discovered an  issue with the TPM 2.0 chip driver . translated from french :

peripheral will not start (code 10)

protocol error detected between peripheral driver.

Do you have any idea to correct this ?

Bios has been updated to F.42 version, all last updates applied.

Thks for your help.

Rebooting issue has been temporarily  fixed, not the tpm driver issue which remains (W 11 does not find any pilot for this chip).

[Anand_Andy]

Hi @olididi,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Pavilion Gaming Laptop - 15-Dk1071nf. Not to worry I will help you to get a resolution to resolve the issue.

Update the BIOS, Video card & Chipset drivers:

• Here's the link to download and install the above updates: Click here

Perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[olididi]

Following to your message, I'll call support line. 

The bugs comes from W11 22H2 update on 26/10/22.

Best regards