TPM 2.0 missing 15-da0091ne

[Heeema]

TPM has somehow Vanished from the BIOS options, even after a full reset of the BIOS and even Upgrading to the latest version BIOS.

t's no longer showing as an option in the security menu on the BIOS at all, swapping between eUFI mode and CSM mode changes nothing.

He really needs this back as he plays a lot of valorant, and he can't now - as the fTPM is required for their anticheat.

and the prod ID has changed to 1234567#ABA

what this mean ?

Please, help!

[Raj_05]

Hi @Heeema,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the TPM (Trusted Platform Module) has disappeared from the BIOS on your HP Notebook 15-da0091ne, it means the BIOS is no longer detecting or recognizing the TPM hardware or firmware. The TPM is a critical component for secure boot processes, encryption, and running some security-based software like the Valorant anti-cheat, which relies on TPM 2.0. Here's a breakdown of possible reasons and fixes for this issue.

Possible Reasons for TPM Missing from BIOS

1. TPM Disabled: TPM might have been manually disabled in the BIOS and is not showing up.
2. Corrupted BIOS: A BIOS glitch could result in the TPM settings disappearing.
3. Wrong BIOS Version: Even after updating, the BIOS might not support TPM or have incorrect firmware.
4. fTPM vs. dTPM Issue: The device could be using firmware TPM (fTPM), which may have compatibility issues or has been disabled by a BIOS reset.
5. Hardware Failure: If the TPM is discrete hardware (dTPM), there could be a physical fault.
6. Windows Secure Boot or BIOS Configuration: Secure Boot or some incompatible settings in the BIOS might prevent TPM from being initialized.

Here’s how to attempt fixing the issue:

Enable TPM in BIOS

• Boot into BIOS/UEFI (press Esc or F10 repeatedly while the laptop starts).
• Navigate to the Security menu.
• Look for TPM, fTPM, or TPM Device.
• If it's disabled, enable it and save changes.

Reset BIOS Settings

• Enter BIOS settings.
• Restore to Factory Defaults or select the Default Settings option.
• Save and reboot the system.

Verify Secure Boot Settings

• Ensure Secure Boot is enabled in the BIOS.
• Turn on UEFI Boot Mode (disable CSM if applicable).

Check for BIOS Update Compatibility

• Confirm you’re using the correct latest BIOS version for your laptop model (15-da0091ne).
• Visit the HP Drivers & Software page for your specific model, download, and apply the latest BIOS update if not already done.

[Raj_05]

Reinstall TPM Driver in Windows

• Boot into Windows.
• Open Device Manager (press Windows + X > Select Device Manager).
• Expand Security Devices. If Trusted Platform Module 2.0 is not listed:
  • Check for Windows updates that might reinstall the missing driver.
  • Run the command below in PowerShell as Administrator:

Enable-WindowsOptionalFeature -Online -FeatureName "TPM-Management"
 

Clear TPM

• If TPM is visible in BIOS but not working properly, use the "Clear TPM" option in BIOS or reset it using Windows TPM Management:
  • Open Run (Windows + R), type tpm.msc, and press Enter.
  • If the TPM is listed, choose Clear TPM.

Check for fTPM in Advanced Options

• If your device uses firmware TPM (fTPM), try finding the option under Advanced Settings > CPU Configuration in the BIOS.

Test with TPM Diagnostics Tool

• HP laptops often come with a diagnostic utility that you can run by pressing F2 on startup.
• Test if TPM hardware is detected during diagnostics.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support