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‎06-30-2018 05:17 PM - last edited on ‎06-30-2018 05:54 PM by Retired

HP Recommended
Product: HP Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

I have a HP Spectre x360. Model: 13-ac013dx. S/N#: [removed per Rules Of Participation]

 

I have a message in my security center to update the firmware for my TMP. I went to the "website https://support.hp.com/us-en/document/c05792935" and try to find the update, but I don't know which one to use. Nothing seems to be a match to my model number.

 

Please help me find the version I need to download. Then what do I do with it?

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-30-2018 05:37 PM

HP Recommended

Hello @Ummmbada,

 

The below is the correct one for the model you have provided:

 

HP Spectre x360 Convertible (models 13-ac000 ~ 13-ac099)
SLB9665 TPM 2.0 ver. 5.62.3126.0
SP84209
https://ftp.hp.com/pub/softpaq/sp84001-84500/sp84209.exe

 

Hope this helps,

Eddy

 

Hit the Accept as Solution if I solved your problem.
Hit the thumbs up to show appreciation!

I used to be an HP Expert. I no longer participate in this community.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎06-30-2018 05:37 PM

HP Recommended

Hello @Ummmbada,

 

The below is the correct one for the model you have provided:

 

HP Spectre x360 Convertible (models 13-ac000 ~ 13-ac099)
SLB9665 TPM 2.0 ver. 5.62.3126.0
SP84209
https://ftp.hp.com/pub/softpaq/sp84001-84500/sp84209.exe

 

Hope this helps,

Eddy

 

Hit the Accept as Solution if I solved your problem.
Hit the thumbs up to show appreciation!

I used to be an HP Expert. I no longer participate in this community.
Was this reply helpful? Yes No
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