TPM Update for HP Spectre x360 15 inch

[PenaFI]

Hi, am looking for the correct TPM update file per the Windows Defender recommendation, this model nor any version thereof is not listed in HP Support Security Bulletin "HPSBHF03568 rev. 7 - Infineon TPM Security Update"  (https://support.hp.com/us-en/document/c05792935). I did not find assistance from other discussion threads either. Though I am computer-savvy, I am not able to decypher if my computer matches with any of the two listed Spectre models (and according to this Forum, the driver for x360 is an older version). I am sure other Spectre users are likewise confused, any one able to assist in finding the right driver? Thank you in advance, appreciated!

[A4Apollo · Accepted solution]

Hey there! @PenaFI, Thanks for stopping by the HP Support Forums!

I understand you are getting TPM notifications on your PC.

Don't worry I'd like to help you out.

Did you make any hardware or software changes on your PC?

As you mentioned that your PC is not listed in the TPM security update but you still receive notifications about TPM on your PC.

Try the steps recommended below.

You have to clear the TPM on your PC to stop receiving the notifications.

Go to Start  > Settings  > Update & Security  > Windows Security > Device security .
Under Security processor, select Security processor details.
Select Security processor troubleshooting, and then under Clear TPM, select Clear TPM.

Also, refer this third-party video link from youtube to know how to disable TPM in BIOS. Link: https://www.youtube.com/watch?v=gSooNBJ6QjQ

If the issue still persists after trying out the steps. Try performing a push button reset on your PC and check if it helps.

Refer this article to know more information about performing a push button reset on your PC. Link: https://support.hp.com/lv-en/document/c04742289

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works!

Have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[PenaFI]

Hi and many thanks for your clear instructions, MrRobot! 

As I have not made any changes to the hardware nor software, I read from this that the TPM update is not needed for my laptop, despite of the Windows notification - is this correct?

With best regards and many thanks,

PenaFI

[Riddle_Decipher]

@PenaFI

It looks like you were interacting with @A4Apollo, but he is out for the day & I'll be glad to help you out, I'm the Riddle_Decipher & I'm at your service (Like a Genie without magic powers) 😉 

I reviewed your concern and the entire conversation, did some research and the answer to your query is: YES, you don't have to worry about the notification if your device isn't affected under the article you've been sent by my colleague.

That said, If you do have any other queries, please feel free to get back to us for assistance.

If you would like to thank us for our efforts to help you, 

 feel free to give us a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!

[PenaFI]

Hi and many thanks, @Riddle_Decipher,

I am glad to hear that this notification does not affect my computer. When I looked into the instructions of how to clear the TPM, it does potentially mean cleaning all the data from my machine, which I am hesitant to do, although this is my own laptop. I simply pressed "Ignore" (or similar in English) button that was located next to the update notification.

With thanks and best regards,

PenaFI

[KrazyToad]

@PenaFI

I'm glad you were able to get this issue sorted out.

Do visit our HP Forums and drop us a Message anytime you need help

Thank you 🙂