Terrible Service from HP

[LiorStein]

I am appalled by HPs service.
I bought a HP Spectre 360. A top tier machine.
After 9 months it started making such a noise that I was getting complaints on conference calls.

I went through the HP process. I did all their tests on the machine and nothing came up as wrong.
HP told me they would give me a replacement or a refund.
After some weeks they said they can't find a suitable replacement (who knows why, there are plenty online).
But then they refused the refund that they promised me in writing.
They said they will send someone out to fix my machine.
This too never happened.
My machine is under full warranty.
HP are in contravention of their warranty and they written promise to replace or refund.

[Gaya1239]

Hi @LiorStein, 

Welcome to the HP Support Community

I understand you are facing an issue with your HP Spectre x360 13.5 inch 2-in-1 Laptop PC 14-ef2000 (771X1AV). Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support