Terrible service when I call about any issue

[levendel]

When I bought this laptop, I paid for two years care. The HP Support assistant registered only one year and I had to go through multiple automated "intelligent" telephone robots until I got to someone who could fix it.

On another laptop, I needed a problem to be fixed and the repair website waited for 5 days to find my computer after FEDEX had officially delivered it. It took me hours to get to someone in a foreign country who told me he had no way to reach the repair shop!!!

Today, another twist: I paid for a one year care pack for a laptop. Guess what? The charge was made on my credit card and my account says I have no service subscription!!! I spoke with what looks like a Martian who ask me to repeat what I wrote to confirm he got it. Then he told me I need to call a number to register the care pack WHICH I ORDERED ACCORDING TO AN OFFER I GOT BY E-MAIL FROM HP!!!! I called the number and the stupid "intelligent" front end could get me nowhere.

QUESTION: Why should my next purchase be from HP?

[A_Gayathri]

Hi @levendel, 

Welcome to the HP Support Community

I understand you are facing an issue with your Care pack. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support