Text moves,disappears Why?

[ILeanL]

I am helping an elder with 1 month laptop Windows 10 home, 64 bit, 15-bw003wm. [edited]. Cant see product name as letters on bottom are TINY and she ordered online but can't yet find documentation. Purple case. 15 inch screen with  4gb ram and 500 gb harddrive. Maybe Product ID is 00325-80142-59278-AA0EM. Anyway. A darn brand new comput right away having the text move to other lines or typed text disappearing before your eyes. She has this happen in gmail. I tested it in google drive new document. it happens. She is running installed windows defender and it is on. i was thinking of installing malbytes free or premium or norton anti virus. HOW can we FIX this jumping text that goes where it wants or disappears? Thank you.

[A4Apollo]

Hey there! @ILeanL, Thanks for stopping by the HP Support Forums!

Don't worry I'll try to help you out. Let me ask you a few questions in order to assist you better.

Did you make any software or hardware changes on your PC?

Does the issue persist on the BIOS page?

Does this issue persist with a different application?

Have you tried checking with a different browser?

Please provide the product number of your PC to assist you better.

Let's continue with the troubleshooting steps now.

Check if the backspace key on the keyboard has got stuck.

Also, check if the scroll lock key is enabled on the PC.

Press Fn + C. This is the key combination for enabling and disabling the Scroll Lock.

If the issue does not persist in BIOS, try the steps recommended below.

Try restoring the BIOS to default and check if helps.

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Uninstall the graphics drivers from device manager and install latest graphics driver and BIOS on your PC.

a.     Tap Search.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)
b.    Enter “Device manager” without quotes in the search box.
c.     Tap on Device manager.
d.    Right-click on the device driver and click Uninstall.
e.    Restart the computer and check if the issue persists.

Update the BIOS using this link. Click Here

Also, update the graphics driver using this link. Click Here

Refer this article to further troubleshoot display issues with your PC. Click Here

Let me know if this works!

I hope you have a great day! 🙂

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