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Locked

‎06-28-2022 09:58 AM

HP Recommended
Product: HP ProBook 4740s Notebook PC
Operating System: Microsoft Windows 8.1 (64-bit)

The laptop "Restarts" when I select the option to "Shut down". The PC shuts down normally and starts up again!

 

Does anyone have or had a similar problem?

 

I have two internal disks an original HDD and an SDD. The HDD has original software version (Windows 😎 and SDD has Windows version 11. It was working fine with Windows 11, until suddenly the problem appeared. To turn it off, I have to press and hold the "Power" key for 3 seconds.

 

The Bios has the latest version, and I have already reinstalled the original Windows 8 on the HDD, but the problem remains, which leads me to think that the problem is caused by some hardware component.

 

Please, let me know your comments.

 

Thank you

Alfredo

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