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- The Synaptics TPFHID device is corrupted (code 19). Restorin...

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08-28-2020 06:24 PM
Code 19
I just purchased this computer from Best Buy, and changed the settings on the NVIDIA graphics card to be optimized for productivity rather than games, since I plan on using the power in this unit for work, not play.
Also, the interface has malfunctioned multiple times, leading to the need for a hard reboot of the unit.
I am wondering if somehow the switch in drivers did damage to the hardware???
08-29-2020 12:10 PM - edited 08-29-2020 12:10 PM
In all honesty, no one can know for sure -- but my expectation, along with yours, is that changing display settings should NOT have any effect on hardware -- especially as the error message you're seeing is for the TouchPad.
If this were mine, I would see about returning it for a refund or exchanges. You should not be having hardware issues with a newly purchased PC.
I am a volunteer and I do not work for, nor represent, HP