The battery is discharging.

[oz76]

I've had the laptop for two days now. I use it as a desktop with a monitor, mouse and keyboard. It is connected to the power supply.If I stop working with it, the power supply will be turned off with a power strip.

When I shut down the laptop, it still loses power. I turned it off at 80 percent and when I restarted it, it was at 30 percent.What is the problem ?

Problem solved.

I disabled USB-C charging in the BIOS.Those were my two NVMe drives in the external enclosure. They were consuming power. Now the LEDs are off as well. I hadn't noticed that before.

[Meghana_10]

@oz76, Welcome to the HP Support Community. 

Thanks for reaching out about your query regarding the HP OMEN MAX 16 inch Gaming Laptop PC 16-ak0000 (A4UX3AV).

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

Please follow these steps if the issue occurs again. 

Power Drain Issue with OMEN MAX 16-inch Gaming Laptop

It seems you're experiencing a power drain issue with your OMEN MAX 16-inch Gaming Laptop (16-ak0000) when using it as a desktop setup. Here are some steps and tips that can help you address this issue:

1. Check BIOS and Firmware Updates:

   • Ensure your BIOS is up-to-date. Visit the HP Support website to check for any available BIOS or firmware updates for your specific model.

2. Verify Battery Health:

   • Open the HP Support Assistant and run a battery check to see if the battery is healthy or if there might be a hardware issue causing the drain.

3. Power Settings Configuration:

   • Make sure that your power settings are correctly configured to minimize power drain when the laptop is shut down. Go to Control Panel > Power Options and adjust the plan settings.
   • Ensure Hibernate is disabled if you intend the laptop to stay off and not enter a low-power state.

4. Advanced Power Management:

   • Check in the BIOS for any advanced power management settings that might impact how the laptop manages power when off.

5. Battery Calibration:

   • Consider calibrating your battery. Fully charge the laptop, leave it on charge for a few hours, then let it discharge completely before charging it back to 100%.

6. Test Without Peripherals:

   • Disconnect all peripherals (monitor, mouse, keyboard) and check if the issue persists. Some peripherals can cause power draw even when the system is off.

7. Power Supply Checks:

   • Use the original power adapter supplied with your laptop to ensure proper power delivery.

I hope this helps!

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[Meghana_10]

@oz76  Thanks for letting us know that the issue is resolved! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

Regards, 
Meghana