Create an account on the HP Community to personalize your profile and ask a question
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
12-25-2021 08:14 PM
Operating System: Microsoft Windows 11
My battery percentage is not decreasing, it is stuck. When i plug it, it goes up but as soon as i unplug it it stops moving. Its a brand new computer, i tried re-installing the battery driver and re-installing windows but no change.
1 REPLY 1
12-25-2021 08:51 PM
Hello @Shubham68 .
The power drain is suitable for a hardware restart or hard reset to be performed, and this does not erase personal information.
Many boot errors and other problems can be solved by reducing the stored energy of hardware components. This procedure of reducing stored energy is also known as a hard reset.
o Turn off the computer.
o Disconnect the computer from any port replicators or docking stations.
o Disconnect all peripheral devices, such as USB storage devices, external displays, or printers.
o Disconnect the AC adapter from the computer.
o Turn the computer over and look for the battery compartment door to determine whether or not your computer's battery is removable.
o Now to consume any residual electrical charge from the capacitors protecting the memory, perform the following as it is the basics of this:
If you see an access door to the battery compartment, your equipment has a removable battery. Remove the battery, press and hold the power button for 15 seconds, reinsert the battery back into the compartment and proceed to the next step.
If you do not see any access door to the battery compartment, your computer does not have a removable battery. On most laptops with a non-removable battery, press and hold the power button for 15 seconds to complete the restart and proceed to the next step. More information: https://support.hp.com/mx-es/document/c01811996
1. Reconnect the AC adapter to the computer, but do not connect any peripheral devices.
2. Turn on the computer.
If a startup menu opens, use the arrow keys to select Start Windows normally and then press enter.
3. Once the peripheral devices are connected, run Windows Update and HP Support Assistant to update all drivers.
I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community