The camera on my HP Victus laptop is not working

[enesd]

My computer has not been damaged and is not causing any problems, but the camera is not working. Normally, when the camera is working, the flash light stays on, but now when I open the camera app, the flash light goes off immediately, within a second, and the camera does not work. This problem appeared out of nowhere. I checked my computer's drivers and updates, but the problem persists. What should I do?(Turkish description)

[Kuroi_Kenshi]

Hi @enesd,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Restart Your Laptop: Sometimes a simple restart can resolve hardware issues, including problems with the camera.

Check Camera Privacy Settings:

• Go to Settings > Privacy > Camera.
• Ensure that camera access for this device is enabled.
• Check that the apps you want to use the camera with have permission.

Update or Roll Back Drivers:

• Open Device Manager by right-clicking the Start menu.
• Locate Imaging Devices and find your camera.
• Right-click and choose Update Driver. Try to update the driver if available.
• If issues started after a recent update, consider using the Roll Back Driver option instead.

Reinstall Camera Driver:

• Again in Device Manager, right-click your camera and select Uninstall device.
• Restart your laptop. Windows should automatically reinstall the driver.

Check for Windows Updates: Ensure your system has the latest updates:

• Go to Settings > Update & Security > Windows Update.
• Click Check for updates and install any pending updates.

Third-Party Camera Software: Check if any third-party software might be affecting your camera operations, like security or video conferencing apps. Try disabling or configuring them to ensure they aren't blocking your camera.

HP Support Assistant: Use the HP Support Assistant tool to diagnose or update drivers specific to your HP device.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,