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HP Recommended
Compag NX9420
Microsoft Windows 7 (32-bit)

After installing Vindows 7 Microsoft installs the common driver for the graphics gard.  The display is 1680/1050, but it is not found in the list. Now the circles are shown as ellipses. What to do?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

You can normally get the graphics to work by manually installing the Vista graphics driver from your notebook's support page as follows...

 

Download and run the AMD graphics driver.  You will probably get an unsupported operating system error.

 

This package contains the ATI Video Driver and Catalyst Control Center for the ATI graphics in the supported notebook models and operating systems.

 

http://ftp.hp.com/pub/softpaq/sp38501-39000/sp38832.exe

 

Close out of any error windows.

 

Go to the device manager, click to expand the display adapters device manager category.  Click on the standard VGA Adapter.

 

Click on the driver tab.  Click on Update driver.  Select the Browse my computer for driver software option, and browse to the driver folder that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp38832.

 

Make sure the Include Subfolders box is checked, and the driver should install.

 

Then restart the PC, and the graphics should be working fine.

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

You can normally get the graphics to work by manually installing the Vista graphics driver from your notebook's support page as follows...

 

Download and run the AMD graphics driver.  You will probably get an unsupported operating system error.

 

This package contains the ATI Video Driver and Catalyst Control Center for the ATI graphics in the supported notebook models and operating systems.

 

http://ftp.hp.com/pub/softpaq/sp38501-39000/sp38832.exe

 

Close out of any error windows.

 

Go to the device manager, click to expand the display adapters device manager category.  Click on the standard VGA Adapter.

 

Click on the driver tab.  Click on Update driver.  Select the Browse my computer for driver software option, and browse to the driver folder that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp38832.

 

Make sure the Include Subfolders box is checked, and the driver should install.

 

Then restart the PC, and the graphics should be working fine.

HP Recommended

Progrem solved. Thanks!

HP Recommended

You're very welcome.

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