Per the title, since two days ago those specific keys will sometimes stop working and I have to use the virtual keyboard to substitute. Looking at the keyboard it seems to be a physical 'area' on it and not randomly spaced keys (the F keys above seem fine however). I have my doubts it is a hardware problem and think it is more of a software issue because of the randomness, it will stop working no matter how hard or how much I press a key until all the affected keys start working again.
I have not dropped my laptop or spilled any liquid on it (recently). I did not have any recent system updates that could have caused it, the last one was a BIOS update a month ago and the keyboard was fine after that until now.
Some default suggestions I have tried are: deleting and reinstalling the drivers, doing a hard reset, troubleshooting, doing a hardware / component diagnostic, putting the BIOS settings to default, running the recovery manager.
I have gone through your Post and would like to help
Did you run a Keyboard Test from F2 Diagnostic?
- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second.
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Keyboard
Keep me posted
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
Yes, that is something I've already tried and it didn't detect any problem. The keys have stopped working permanently now and I still haven't found a solution that doesn't require taking it apart which I'm keen to avoid.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".