-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Software and How To Questions
- The location of my hpservice.exe file is suspect. Please hel...

Create an account on the HP Community to personalize your profile and ask a question
07-29-2019 11:05 PM - edited 07-30-2019 08:15 AM
I've noticed is that my hpservice.exe is in my Program Files (x86)etc... instead of System32 like I've read its supposed to be. Is this something to be concerned about? I have scanned my system for malware and viruses just to be on the safe side and nothing comes up, fortunately. I just wanted to make sure that the file is not malware disguising itself. I can post further information if it's needed.
If this is the wrong forum for it please direct me to where I should post it. Thank you
08-01-2019 11:57 AM
Welcome to the HP Support Community!
HPservice.exe is related to the HDD protection software ( HP 3D DriveGuard ), but you can check this as follows.
Right-click an empty area of the Taskbar and select Task Manager.
If not already selected, click on More details near the bottom left.
With the Processes tab selected, click on the 'Name' column header to arrange the process alphabetically.
Right-click on the entry for HpService and select Open file location.
This should open the HPservice file location with the entry hpservice already highlighted.
Right-click this and select Properties. Select the Details tab and you should see the Product name listed as 'Mobile Data Protection System' - there should also be a tab for the Digital Signatures. If this is the case, the process belongs to HP 3D DriveGuard and is a legitimate file.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
Question | Author | Posted | |
---|---|---|---|
02-04-2024 05:18 PM | |||
10-05-2018 12:22 AM | |||
03-28-2017 10:14 AM | |||
01-01-2024 02:43 AM | |||
10-11-2018 12:24 PM |