• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

I am tring to open excel documents i am getting the above error message

 

1 REPLY 1
HP Recommended

@digger8 

 

Welcome to the HP Community.

 

This is either a Windows resource question or a question for Microsoft Office.

Fortunately, both subjects are not mysteries and both are well supported by their own support groups.

 

 

Some general ideas...

 

Check to make sure that your Windows Updates are current, installed, and that there is not a "Pending" request to Restart your computer. 

 

Windows is likely also updating your Office software as needed.

Check the Reliability Report for anything obvious - for example, failed Office updates or configurations.

 

If you have not done so,

Close all programs, Windows, browsers, and menus

Restart the computer and log in

 

If you have not done so,

If you are using a an installed version of Office software,

"Repair" your Office product.

 

The file itself could be the source of the problem (not obvious but it should be checked).

Open Excel without opening a particular file - this is simply a check of the Office software:  "Can Excel open?"

 

Next,

Consider checking with the Microsoft Community and / or with Office software support.

 

 

Microsoft Community

and

Office Products Troubleshooting

Open the Website > Select categories on the left to narrow the focus

 

Additional Information - Office

 

Documentation / Website / How-to Instructions

 

With Key - Install Office on your PC or Mac

Calls / links to:

 Where to enter your Office product key

     To see help options:  Scroll down to the middle of the page and select product

     Need more help?  Scroll down on the web page to find out how to contact Microsoft.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.