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‎10-10-2023 09:30 AM - edited ‎10-10-2023 09:35 AM

HP Recommended

After updating the system, the touchscreen stopped working. In the Device Manager, the HID device on the I2C bus writes code 10. I tried installing Windows 10 and 11, nothing helps. I removed the device from Device Manager. I also disassembled the laptop and disconnected the connector to the touchscreen. up to this point, it worked even when the system itself was installed in the initial menu. Draver installed by serial number. 

This device cannot be started. (Code 10)
The device returned an invalid HID descriptor.

Laptop Serial Number 5CG9261V20

 

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